Shipping policy

Shipping Policy – India

Effective Date: 20 August 2026

At Sarvarupam, we are committed to delivering your orders safely and on time across India. Please read the following shipping policy before placing your order.

1. Shipping Availability

We currently ship orders to most serviceable locations across India through trusted courier and logistics partners.

Some remote or restricted pin codes may have limited delivery availability.

2. Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • During sales, festivals, or high-demand periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery time is generally:

  • Metro & major cities: 2–5 business days

  • Other locations: 4–7 business days

  • Remote areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier partner, location, weather, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order has been shipped, we will provide tracking information through the contact details provided during checkout, where available.

You can use the tracking information to monitor your shipment status.

6. Delayed Deliveries

Although we work with reliable courier partners, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-service locations

  • Other circumstances beyond our control

We appreciate your patience in such situations.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details, including:

  • Full name

  • Complete delivery address

  • Correct PIN code

  • Valid mobile number

If an order is returned because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for reshipment.

8. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

We recommend taking photographs or videos of the package and product before opening it, as these may be required to investigate a shipping-related claim.

9. Missing or Lost Shipments

If your order appears to be lost or has not been delivered within the expected timeframe, please contact our customer support team.

We will coordinate with the courier partner and assist you in resolving the issue.

10. Cash on Delivery

Cash on Delivery (COD), where available, is subject to serviceability and may not be available for every PIN code.

COD orders may also be subject to additional verification before dispatch.

11. Contact Us

For questions regarding shipping or your order, please contact our customer support team through the contact details provided on our website.

Sarvarupam
India